Last updated: October 2026
We want you to shop with confidence. Because VYNORA orders are fulfilled by supplier partners, return terms depend on the specific product.
Product-specific return terms
Return eligibility, the time allowed to request a return, and any conditions vary from product to product and follow our supplier's terms for that item. Not every product is eligible for return. Items such as personal care, skincare and cosmetics may have restrictions for hygiene and safety reasons. Where return terms are specified for a product, they are shown on its product page. If you are unsure, contact us before ordering.
Wrong, damaged or defective items
If you receive an item that is damaged, defective or different from what you ordered, email vynoraonlinestore@gmail.com as soon as possible after delivery with your order number, a description of the issue, and clear photos. We may ask for additional details, such as an unboxing video, so we can raise the issue with our supplier. We will confirm the next steps once the issue has been reviewed.
How to request a return
- Email vynoraonlinestore@gmail.com with your order number and the reason for your request.
- We will check eligibility against the product's return terms and reply with the outcome and instructions.
- Please do not send items back before we confirm. Returns sent without approval may not be accepted.
Items must be unused
Where a return is approved, the item is generally expected to be unused and in its original condition and packaging, unless the issue is a defect or an error in your order.
Refunds
If a return or refund is approved, the refund is issued to your original payment method where possible. For COD orders, we will contact you to arrange the refund and may need bank or UPI details. Refund processing time depends on the payment provider or bank, and we cannot guarantee exact timelines. We will notify you by email when a refund is initiated.
Cancellations
If you wish to cancel an order, contact us as soon as possible. Cancellation is possible only if the order has not yet been dispatched by the supplier. We will confirm whether it can be cancelled.
Non-returnable situations
Returns or refunds may be declined where the product is not eligible under its return terms, the request is outside the allowed time, the item has been used or damaged after delivery, or the issue is not reported to us.